Who we are
Re-Loved Cornwall is an events and markets brand operated by Casta Blue Ltd, a company registered in England and Wales (Company Number 07498644).
Our website address is:
https://relovedmarkets.co.uk
Casta Blue Ltd is responsible for the personal information collected through this website and in connection with Re-Loved Cornwall events.
Information we collect
We may collect personal information when you:
- purchase tickets for a Re-Loved event;
- join our mailing list;
- apply or register as a vendor;
- complete a form on our website;
- contact us by email or through the website; or
- otherwise interact with our services.
Depending on how you interact with us, this may include your name, email address, billing details, order information and other information you choose to provide.
We may also collect technical information such as your IP address, browser type and information about how you use the website.
Ticket purchases
Tickets for Re-Loved Cornwall events are sold directly through our website using WooCommerce.
When you purchase tickets, we collect the information necessary to process your order, issue your tickets, communicate with you about your booking and administer entry to the event. This may include your name, email address, billing information, order details and ticket information.
Payments are processed securely by Stripe. We do not receive or store your full payment card details. Stripe processes payment information in accordance with its own privacy policy.
We may retain order and transaction records where necessary for accounting, tax, fraud prevention and other legal or administrative purposes.
Email updates and marketing
If you choose to join our mailing list, we use the information you provide to send you news about Re-Loved events, ticket releases and related updates.
Our email marketing is managed using Mailchimp, which processes subscriber information on our behalf.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Purchasing a ticket does not automatically subscribe you to our marketing mailing list.
Vendor applications and registrations
If you apply to become a Re-Loved vendor or register for an event, we may collect information including your name, business or trading name, contact details, social media or website details and information about your products or business.
For confirmed vendors, we may also collect information required to organise and safely operate an event, such as insurance, electrical equipment, vehicle and arrival information, and other relevant event requirements.
We use this information to assess applications, manage vendor participation and communicate with vendors about Re-Loved events.
Cookies
Our website uses cookies and similar technologies that are necessary for the website to function correctly.
WordPress may use essential cookies for functions such as website administration and maintaining sessions.
WooCommerce uses essential cookies to provide shopping and checkout functionality, including maintaining the contents of your basket while you move between pages.
Our payment provider, Stripe, may also use cookies or similar technologies where necessary to process payments securely, prevent fraud and provide its payment services.
We do not currently use cookies for third-party advertising or behavioural advertising.
Embedded content and third-party services
Pages on this website may contain content or services provided by third parties, such as social media content, maps or other embedded features.
These services may collect information about your interaction with their content and may use cookies or similar technologies in accordance with their own privacy policies.
Who we share your information with
We do not sell or trade your personal information.
We may share information with trusted service providers where necessary to operate the website, process payments, deliver tickets, send communications or administer our events.
These may include providers of:
- website hosting and technical services;
- payment processing;
- email and marketing services; and
- other services necessary to operate Re-Loved Cornwall.
We only share information where there is a legitimate reason to do so and expect service providers handling personal information on our behalf to protect it appropriately.
How long we retain your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or administrative requirements.
Ticket order and payment records may therefore be retained for longer than information collected solely for enquiries or event administration.
Marketing information is retained until you unsubscribe or we otherwise determine that it is no longer required.
Your rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete information in certain circumstances;
- object to or restrict certain uses of your information; and
- withdraw consent where we rely on consent to process your information.
You can also unsubscribe from marketing communications at any time.
To exercise your rights or ask a question about how we use your personal information, please contact us using the details provided on this website.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Security
We take reasonable technical and organisational measures to protect personal information held through the website and our event systems.
Payment card information is processed by our payment provider and is not stored directly by Re-Loved Cornwall.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, events, services or legal requirements.